This incident has been fully resolved as of 1:08 PM PST.
What happened: A configuration update for customers on ForeUp tee sheets caused a partial outage in the Confirm functionality.
Duration: 9:00am PST – 1:08pm PST (4 hours 8 minutes)
Impact: For customers using a ForeUp tee sheet, when golfers tried to confirm/cancel a tee time, they were presented with a message that the cancellation failed and they should call the pro shop.
Next steps: We are conducting a post-mortem to put together learning from this incident to ensure something similar does not happen again.
If you have questions or believe your account was impacted, please contact your Noteefy CSM directly.
Posted 1:17pm PST
Resolved
This incident has been fully resolved as of 1:08 PM PST.
What happened: A configuration update for customers on ForeUp tee sheets caused a partial outage in the Confirm functionality.
Duration: 9:00am PST – 1:08pm PST (4 hours 8 minutes)
Impact: For customers using a ForeUp tee sheet, when golfers tried to confirm/cancel a tee time, they were presented with a message that the cancellation failed and they should call the pro shop.
Next steps: We are conducting a post-mortem to put together learning from this incident to ensure something similar does not happen again.
If you have questions or believe your account was impacted, please contact your Noteefy CSM directly.
Posted 1:17pm PST
Investigating
We are aware of an issue affecting ForeUp customers where golfers are unable to confirm or cancel their tee times. Our engineering team has been engaged and is actively investigating.
We are working to identify the root cause and will provide an update within 60 minutes.
Posted 12:35pm PST — Next update by 1:35pm PST
